Isla McKetta at Moz writes about how to create content that Captivates Your Audience
To understand how to empathize with your customer, first create personas. Find out where your audience is emotionally. Figure out what they're insecure about, what scares them, what they most need in the moment that they're visiting your site. It's not rocket science to understand that a new mom might be feeling insecure about nursing her child in public, and if that's what your product is designed to help her with... go that extra mile to connect.